Refund policy

Return Policy

At Endless Pawsibilities, we aim to provide a satisfactory shopping experience. Please read our return policy carefully.

  1. Eligibility for Returns:

    • Returns are accepted within 14 days of the delivery date.
    • Items must be in their original, unused condition with all packaging and tags intact.

  2. Return Process:

    • To initiate a return, you must contact us at [contact information] to receive a Return Authorization (RA) number. Returns without an RA number will not be processed.
    • Customers are responsible for return shipping costs. We recommend using a trackable shipping method as we are not responsible for lost or damaged returns.

  3. Non-Returnable Items:

    • Sale items, personalized items, and perishable goods are not eligible for return.
    • Items that have been used, altered, or damaged after delivery are not eligible for return.

  4. Inspection and Restocking Fee:

    • All returned items will undergo a thorough inspection. If the items do not comply with our return policy, the return will be rejected, and the item will be sent back to you at your expense.
    • A restocking fee of 25% of the original purchase price will be deducted from all refunds.

  5. Refunds:

    • Approved returns will be refunded to the original payment method within 30-60 business days. Original shipping charges are non-refundable.
    • If the original payment method is no longer valid, a store credit will be issued instead.

  6. Exchange Policy:

    • We do not offer direct exchanges. To exchange an item, please return the original item for a refund and place a new order for the desired item.

  7. Damaged or Defective Items:

    • If you receive a damaged or defective item, please notify us within 48 hours of receipt. After 48 hours, we cannot accept responsibility for the damaged or defective items.

  8. Dispute Resolution:

    • If there is a disagreement regarding a return, please contact us at [contact information] to resolve the issue. We are committed to finding a satisfactory resolution for our customers.

By making a purchase from Endless Pawsibilities, you agree to this return policy. For any questions or further assistance, please contact us at endlesspawsibilities@aol.com.